Repair requests
Service Flow
Our service team will assist you if your equipment is malfunctioning or broken.
-
Contact us
Please fill in your customer information, equipment model, and issue details into the web form.
In case of urgency, please contact us by phone. -
On-Site investigation
We will visit your location to check the condition of the equipment.
-
Estimate/Schedule adjustment
Our service engineer in charge will contact you to explain the estimated cost and schedule for the visit.
-
Inspection and maintenance
Our service engineer will visit you to inspect and repair the product.
If we cannot inspect the product due to its installation condition or if parts need to be ordered, we will arrange to revisit you later.
